Okay, so i know that i have to click the 'play now' button so i do. Then it asked me to download and install sparkplayer plugin so i did. But, when it was done it had me click on something to open up the client but it just took me to the websites main page. So i clicked play now again and it asked me to download sparkplayer even though i already had.

I am really wanting to play but it wont let me. If anyone can help that would be great. Thanks.

see if you have the Sparkplay Media Folder in you Windows Start Menu. 

There should be a shortcut "Play Earth Eternal". does that work?

Quote | McSpeedfreak posted on 03.08.10 | 17:11

 

see if you have the Sparkplay Media Folder in you Windows Start Menu. 

There should be a shortcut "Play Earth Eternal". does that work?

 

Thats the thing though, Ive installed the plug-in but it didnt give me a folder that has the shortcut in it and i cant figure out how to uninstall the program so i can re-install it.

Quote | Aceron posted on 03.10.10 | 07:40

 

Thats the thing though, Ive installed the plug-in but it didnt give me a folder that has the shortcut in it and i cant figure out how to uninstall the program so i can re-install it.

I think if you right click the folder, you will get an options menu where you can click uninstall.

could you please follow  the steps in this page and post the contents of the txt file here ?

not sure if this will help us pinpointing the problem , but its a possibility.

http://www.eartheternal.com/forums/technical-support-and-help/topics/How-to-Submit-Your-DXdiag-Information

Quote | McSpeedfreak posted on 03.09.10 | 15:34

 

could you please follow  the steps in this page and post the contents of the txt file here ?

 

not sure if this will help us pinpointing the problem , but its a possibility.

 

http://www.eartheternal.com/forums/technical-support-and-help/topics/How-to-Submit-Your-DXdiag-Information

Hope this is what you were wanting. :\

------------------
System Information
------------------
Time of this report: 3/9/2010, 16:41:36
Machine name: PETTRY-PC
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: Dell Inc.
System Model: Inspiron 530
BIOS: Phoenix - AwardBIOS v6.00PG
Processor: Intel(R) Pentium(R) Dual CPU E2180 @ 2.00GHz (2 CPUs), ~2.0GHz
Memory: 2036MB RAM
Page File: 1822MB used, 2496MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: Intel(R) G33/G31 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Intel(R) GMA 3100
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_29C2&SUBSYS_020D1028&REV_02
Display Memory: 286 MB
Dedicated Memory: 0 MB
Shared Memory: 286 MB
Current Mode: 1280 x 960 (32 bit) (60Hz)
Monitor: Generic PnP Monitor
Driver Name: igdumd32.dll
Driver Version: 7.14.0010.1409 (English)
DDI Version: 9Ex
Driver Attributes: Final Retail
Driver Date/Size: 4/22/2008 01:17:28, 2580480 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B78E66-6A82-11CF-1976-0722A3C2CA35}
Vendor ID: 0x8086
Device ID: 0x29C2
SubSys ID: 0x020D1028
Revision ID: 0x0002
Revision ID: 0x0002
Video Accel: ModeMPEG2_A ModeMPEG2_C

DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

------------- 

 hmm, i was kind of "hoping" there was an incompatibility issue that would become apparent here, but that all looks ok..

2 points maybe: 1. do you have admin rights on your windows login?

                               2. try upgrading to Service Pack 2... i see you are still on SP1

Quote | McSpeedfreak posted on 03.09.10 | 13:54

 hmm, i was kind of "hoping" there was an incompatibility issue that would become apparent here, but that all looks ok..

 

2 points maybe: 1. do you have admin rights on your windows login?

                               2. try upgrading to Service Pack 2... i see you are still on SP1

No, i dont have admin rights on my computer.

And i will try an upgrade to service pack 2

Thanks for all your help McSpeedfreak

the lack of admin rights could be the problem here then.

you may need them in order to instal anything.

Full instructions on unsinstallation can be found be found in the thread in my signature. Look in the updater/installer not working section.  Also if you read it all the way through, there is no shortcut in the folder. But there is one in the Start Menu, as the game cannot be run from the folder.