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Focus Feedback - New Player Experience

Hiya folks!

 

We need your feedback! Today we're going to be talking a bit about the new player experience. As you know, the first couple of levels are extremely important, not only do we have to teach new players how to play but we also have to make it interesting enough so that they want to stick around!

 

We would like to get your thoughts on the first few levels including Tutorial Island and Corsica. Please think back to your time spend from levels 1-5 (or better yet, start a new character) and answer the following questions. Feel free to include as much detail as you like!

 

1) About how many times have you run through the newbie experience?

 

2) Have you played an MMORPG before Earth Eternal?

 

3) What did you think about the Character Creation process?

 

4) Was there any time you felt confused or did not know where to go next?

 

5) Did you experience any technical difficulties during the first few levels?

 

6) Did you find the user interface (menus, hotkey buttons, controls) accessible and understandable?

 

7) What were some of the things you liked about the first couple of levels?

 

8) What were some of the things you liked about the newbie experience?

 

9) What were some of the things you disliked?

 

10) Is there anything else you would like to tell us about your newbie experience?

 

 

 

Thanks!


---Piggypops---

Community Manager

http://twitter.com/Earth_Eternal

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US
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"Community Manager"

1) About how many times have you run through the newbie experience?
 

3


2) Have you played an MMORPG before Earth Eternal?
not really - dabbled in Neverwinter but didn't get into it too much.

 

3) What did you think about the Character Creation process?

pretty cool.  occasionally frustrating with knowing which colours went where but mostly it was grand.

4) Was there any time you felt confused or did not know where to go next?
a little confused about how combat worked initially, but it was fine.


5) Did you experience any technical difficulties during the first few levels?
some freezing and rubberbanding.


6) Did you find the user interface (menus, hotkey buttons, controls) accessible and understandable?

yeah, mostly.  took me the longest time to figure out the hotkeys, and i had to look elsewhere to figure out how to use the chat (e.g. disable, ), but the main game controls were clear and mostly intuitive.


7) What were some of the things you liked about the first couple of levels?
great colours, great introduction


8) What were some of the things you liked about the newbie experience?
friendly-looking game, very welcoming.


9) What were some of the things you disliked?
seemed to take a long time to get between places i needed to go!


10) Is there anything else you would like to tell us about your newbie experience?
obviously good enough that i stuck around :)

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CA
"Adventurer"
Points: 281
+1
2 people like this

1) About how many times have you run through the newbie experience?

Just the once

 

2) Have you played an MMORPG before Earth Eternal?

Yep: Entropia Universe, Runescape, Maple Story... And a fair few others I can't remember off the top of my head.

 

3) What did you think about the Character Creation process?

Liked the simplicity of it & the range of races; personally wasn't so keen on some of the differences between the male/female character models (I didn't think the some of the female models looked nearly as cool as the male ones but that's just a minor point really).

 

4) Was there any time you felt confused or did not know where to go next?

Nope

 

5) Did you experience any technical difficulties during the first few levels?

A bit of rubberbanding on Corsica.

 

6) Did you find the user interface (menus, hotkey buttons, controls) accessible and understandable?

For the most part, yes - the chat features aren't massively well explained in game.

 

7) What were some of the things you liked about the first couple of levels?

You got to do things straight away! (i.e. there wasn't too much tedious tutorial stuff)

 

8) What were some of the things you liked about the newbie experience?

I remember being particularly impressed by the graphics when I first got in game.

 

9) What were some of the things you disliked?

As spook said above, it seemed to take quite a long time to get between quest giver and objective and I remember being frustrated at going from one newbie island to another (Corsica) then another (Earthrise) before finally getting to the 'main' world.

 

10) Is there anything else you would like to tell us about your newbie experience?

I recommended this game to a friend (who is, admittedly, not the most patient of people but is a fairly keen mmorpg player) who liked the look of the game but was instantly frustrated by the glitching/rubberbanding/low fps and hasn't played the game since... =/

 


Here be Dragons!


                                         

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GB
"Beast Friend"
Points: 463
+1

1) About how many times have you run through the newbie experience?

4, once with each class.

 

 

2) Have you played an MMORPG before Earth Eternal?

Yes, 3 actually.

 

 

3) What did you think about the Character Creation process?

Well, as many choices as we got, the colors seem a bit limited to an extent. For example, some of the "defualt" colors are not available on the custom spectrum and despite we can make ridiclous combinations, some colors seem to be completely missing at times. Such as you can't get completely white paws or hands, just some "light grey-ish."

 

 

4) Was there any time you felt confused or did not know where to go next?

On Corsica or Earthrise? Not really, just have to keep your eyes peeled for those Anubian captains at Earthend.

 

 

5) Did you experience any technical difficulties during the first few levels?

Apart from the regualr lagging and glitching that is still in game, nope.

 

 

6) Did you find the user interface (menus, hotkey buttons, controls) accessible and understandable?

Yes, very. Though commands you need to put inot the chatbox such as emotes, especially dances, can be tedious. A clickable menu for them would be good.

 

 

7) What were some of the things you liked about the first couple of levels?

Well, perhaps that you can try out any ability and respec for no cost or penalty. Most RPG's won't let you just go back like that at all or without a price tag, no matter of your level.

 

 

8) What were some of the things you liked about the newbie experience?

Can't really say anything exceptinoal here... Probobly how easily accessible the game is and quick to learn.

 

 

9) What were some of the things you disliked?

The lag and loading, mostly.

 

 

10) Is there anything else you would like to tell us about your newbie experience?

Many confuse Earthrise and even Corsica as the "main world" of the game. It should be made clear from the start that they are not.


                 

I might like quizzes too much...

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FI
"Beast Lord"
Points: 1167
+1

1) Twice

2) Ive played Runescape before

3) It was simple and there were a lot of choices

4) Felt a little confused on the Will, Might, Physical Charges, and Magical Charges

5) Not that i can recall

6) As said by Zaxian, the chat features weren't very well explained.

7) I liked the simplicity of the quests.

8) The environment of corisca was pretty good for me as a newbie.

9) Nothinh really stands out too much.

10) Maybe make the npcs level a bit lower, its probably just me, but those lvl 45 npcs were intemidating =/


Happiness is Like Fish on a Paper!

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US
"Adventurer"
Points: 227
+1

1) About how many times have you run through the newbie experience?

  Three times

2) Have you played an MMORPG before Earth Eternal?

    Never

3) What did you think about the Character Creation process?

 

   Lots of choices and it was fun

4) Was there any time you felt confused or did not know where to go next?

 

 I thought it was pretty self explanitory

5) Did you experience any technical difficulties during the first few levels?

 

It still takes me a couple of tries to get into the game itself.

6) Did you find the user interface (menus, hotkey buttons, controls) accessible and understandable?

Yes

7) What were some of the things you liked about the first couple of levels?

 Leveling up was fun

8) What were some of the things you liked about the newbie experience?

 

Everyone was so nice and welcoming

9) What were some of the things you disliked?

 

Finding my way around the first time was a bit confusing

10) Is there anything else you would like to tell us
 

I am a retired person and I just love this game.  I really enjoy playing this! 

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US
"Greenhorn"
Points: 118
+1

1. Yes, but I usually get over it quickly.

 

2. 2. Both held my attention for about a week.

 

3. Way above average. I really enjoyed it.

 

4. Somewhat, although you quickly learn how to get around.

 

5. Nope.

 

6. Took me a few minutes, but I got it down now.

 

7. The quests were so well designed I barely noticed when they got harder.

 

8. Players were willing to go out of their way to help me out and I really appreciated that.

 

9. Travel time between quests. That's about it. 

 

10. Thank you for this game!


 

At school they taught me how to be so pure in thought and word and deed... they didn't quite succeed

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US
online
"Earth Adept"
Points: 2009
+1
Quote | Piggypops posted on 02.12.10 | 12:29

1) About how many times have you run through the newbie experience?

 Four-ish.

2) Have you played an MMORPG before Earth Eternal?

 Yep.

3) What did you think about the Character Creation process?

 When I started the game it was very bland, but by the time I quit the game I saw a newer version of it and it was very much improved.

4) Was there any time you felt confused or did not know where to go next?

 I didn't know why there were those question marks on the side of my screen (the ones that you click and tell you some info.). So from that alone I didn't know of very much to do.

5) Did you experience any technical difficulties during the first few levels?

 Nope.

6) Did you find the user interface (menus, hotkey buttons, controls) accessible and understandable?

 See #4.

7) What were some of the things you liked about the first couple of levels?

 Easy, abundance of quests. I guess I learned the game as I went along.

8) What were some of the things you liked about the newbie experience?

 I don't like being a newbie.

9) What were some of the things you disliked?

 When I was doing the quests, I really didn't know what was going on (i.e. why I was killing so and so or collecting whatever). I know it's your choice to read rather then blindly click accept, maybe make it a bit more necessary....?

10) Is there anything else you would like to tell us about your newbie experience?

 Hmm, maybe too short and easy.

 

Thanks!

Your welcome, Piggy. 

 

Thinking of using that island with the houses on it? ^.^

 


"End? No, the journey doesn't end here. Death is just another path, one that we all must take. The grey rain-curtain of this world rolls back, and all turns to silver glass, and then you see it. White shores, and beyond, a far green country under a swift sunrise." - Gandalf

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US
"Gaian Knight"
Points: 6793
+1

Quote | Piggypops posted on 02.12.10 | 19:29
 

1) About how many times have you run through the newbie experience?

2!

 

2) Have you played an MMORPG before Earth Eternal?

YEs, I started on runescape but that got old, EU was fun but you had to pay to do anything decent.

 

3) What did you think about the Character Creation process?

was good, I would there where more options and stuff to make the body shape more custamizable and more things to choose from like scars patterns of masks and sutch on all species. and better looking fatter models hehe.

 

4) Was there any time you felt confused or did not know where to go next?

 YEs, my first time though I didn't quite grasp that you could look more more quests in other sections, and I was a real newb. it took me about 2 days and over an hour and a friend to help me figure out how to talk to the shroomie on mushroom idle. mind you I obviously didn't have a clue and didn't read the text. Pretty sad hehe.

 

5) Did you experience any technical difficulties during the first few levels?

nothing I can remeber. other than doeing more times than I will admit hehe.

 

6) Did you find the user interface (menus, hotkey buttons, controls) accessible and understandable?

once I figured out what evrythign did it is easy to remember.

 

7) What were some of the things you liked about the first couple of levels?

 that they where geared twared newbs like I was and it was easy to find out what to do.

 

8) What were some of the things you liked about the newbie experience?

learning new things, leveling up and sutch. making new frineds.

 

9) What were some of the things you disliked?

only think I dislike is theres no way to get any of the old armour and drops from earthrise and corsica. thats all I dislike =}

 

10) Is there anything else you would like to tell us about your newbie experience?

 It was very good I thought, very usefull and player around help fill in any questions to.

 

 

Thanks!


Queen Hogg Rogue Furry GroupQueen Hogg in EE

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US
"Beast Champion"
Points: 890
+1
1 person likes this

1) About how many times have you run through the newbie experience?

2times

 

2) Have you played an MMORPG before Earth Eternal?

yes

 

3) What did you think about the Character Creation process?

preatty easy

 

4) Was there any time you felt confused or did not know where to go next?

no, the game is straightforward... too linear

 

5) Did you experience any technical difficulties during the first few levels?

 

6) Did you find the user interface (menus, hotkey buttons, controls) accessible and understandable?

 

7) What were some of the things you liked about the first couple of levels?

none

 

8) What were some of the things you liked about the newbie experience?

none

 

9) What were some of the things you disliked?

everything

 

10) Is there anything else you would like to tell us about your newbie experience?

more of a question. why was it so boring?


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US
"Earthkeeper"
Points: 2577
+1
2 people like this